WEBSITE PRIVACY POLICY

Last updated: December 2025

 

Access Medical Clinic MSO, LLC (“Company“, “we“, “our“, or “us“) respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes how we collect, process, retain, use, disclose and protect personal data about you when you access our site, myaccessmedicalclinic.com (the “Site“) and any related pages, content, features, tools, or services (collectively “Services”).

This policy applies only to information we collect:

  • Through the Site; or
  • In communications, including email, text, chatbots, and other electronic messages, between you and the Site.

It does not apply to information collected by:

  • Us offline or through any other means, including on any other website operated by Company; 
  • Any third party, including through any application or content (including advertising) that may link to or be accessible from or through the Services; or
  • Information we maintain in accordance with the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (HIPAA), such as information submitted through our patient portal. That information is covered by our Notice of Privacy Practices.

An alternative privacy policy may apply when you access certain services requiring a login through the website or via an application. For example, if you access your account for electronic medical records, scheduling, or our patient portal (which may be provided through third-party platforms such as Athena), the privacy policy of the third-party platform provider will govern how that provider collects, stores, and uses your information within their platform. When an alternative privacy policy applies, you may be presented with a hyperlink at the time you login to your account that explains the applicable privacy practices.

 

Please read this policy carefully to understand our policies and practices regarding your information and how we treat it. By accessing or using our Services or providing us with your information, you acknowledge that you have read and understood this privacy policy and agree to the collection, use, and sharing of your information as described herein. This policy may change from time to time, and your continued use of the Services after we post changes constitutes your acceptance of those changes. We encourage you to review this policy periodically for updates.


  • Children’s and Minors’ Data

The Site is not directed at children under the age of 13. We comply with the Children’s Online Privacy Protection Act and do not knowingly permit registration or submission of personally identifiable information by anyone under 13 years of age. If you believe information of a child under 13 has been submitted, please advise us in writing and we will delete it. 

  • The Personal Data That We Collect or Process

We may collect, store, and process information you provide through the Site and/or
Services. This information may be maintained separately as user data or, where applicable, integrated with other information we hold about you (such as your medical record).

  1. “Personal data” is information that identifies, relates to, or describes, directly or indirectly, you as an individual, such as your name, email address, telephone number, home address.

The types and categories of personal data we collect or process include:

  1. Account and contact information, including name, address, email address, phone number, and other contact information you provide us. 
  2. Account history, including information about your health or prescription, account, transactions, purchases, order history.
  3. Demographic information, including your age, gender, if you have consented to such information collection.
  4. Location information, including general geographic location such as country, state or province, or city, if you have enabled and consented to location information collection.
  5. Device information, including your IP address, device identifiers, and other device information.

 

  1. We also collect:
    1. Statistics or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from personal data. For example, we may aggregate personal data to calculate the percentage of users accessing a specific Services feature.
    2. Technical information. Technical information includes information about your internet connection and usage details about your interactions with the Services, such as clickstream information to, through, and from our Services (including date and time), products that you view or search for; page response times, download errors, length of your visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), or methods used to browse away from a page.

If we combine or connect non-personal statistical or technical data with personal data so that it directly or indirectly identifies an individual, we treat the combined information as personal information.


  • How We Collect Your Personal and Other Data

Information You Provide to Us

We collect information about you when you interact with our Services, such as when you request a prescription refill, schedule an appointment, participate in surveys, complete any form on the Site, or interact with our chatbot.

Information Collected Automatically Through Our Services

As you navigate through and interact with our Services, we may use automatic data collection technologies to collect information that may include personal data. Information collected automatically may include usage details, IP addresses, operating system, and browser type, and information collected through cookies, web beacons, and other tracking technologies including details of your interactions with our Services, such as traffic data, location data, logs, and other communication data, and which resources and Services features that you access and use. Please note that we do not currently respond to “Do Not Track” signals from web browsers. To learn more about how to manage cookies and tracking technologies, see the information below.

 

The use of automatic data collection technologies helps us improve our Services and deliver a better and more personalized user experience. The technologies we use for this automatic data collection may include:

  • Cookies. A cookie is a small file placed on your device when you interact with the Services. You may refuse to accept or disable cookies by adjusting the appropriate setting on your browser or device. However, if you disable cookies, you may be unable to access certain features of the Services.
  1. Web Beacons. Some parts of the Services and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs). These permit the Company to count users who have visited specific pages or opened an email, and to collect other related statistics such as recording the popularity of certain content and verifying system and server integrity.

We do not sell personal data in the traditional sense of exchanging data for money. However, some automated technologies (such as cookies and tracking pixels) may constitute a “sale” or “sharing” for targeted advertising purposes under certain state privacy laws. If you wish to opt out of these technologies being used for targeted advertising, profiling, or any activities that may be considered a sale under applicable law, you may send your request to compliance@myaccessmedicalclinic.com. Please note that some Services features may be unavailable as a result of opting out.

  1. Automatic Collection Technologies: When you interact with the Services, there may be third parties that use automatic collection technologies to collect information about you or your device. These third parties may include:
    1. Advertisers, ad networks, and ad servers;
    2. Your device manufacturer;
    3. Your internet or mobile service provider; and
    4. Analytics companies. For example, we use may use third-party vendor such as Ours Privacy to assist us with marketing and analytics services while maintaining user privacy. For more information on how Ours Privacy handles data, please visit https://docs.oursprivacy.com/docs/overview.

These third parties may use tracking technologies to collect information about you when you use the Services. The information they collect may be associated with your personal data or they may collect information, including personal data, about your online activities over time. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

 

We may receive personal data about you from third-party sources and combine that information with data we collect directly from you. For example, we may obtain information from service providers that we engage to perform services on our behalf, such as providers of electronic medical records systems, scheduling tools, or patient portal platforms.


  • How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal data, to:

  1. Provide you with the Services and any contents, features, information, products, or services that we make available through the Services.
  2. Fulfill and manage prescriptions.
  3. Fulfill any other purpose for which you provide it.
  4. Provide you with notices about your account or prescription including expiration and fulfillment notices.
  5. Improve our Services, including by analyzing your information and creating aggregated data derived from your information to develop, maintain, analyze, improve, optimize, measure, and report on our Services and their features and how users interact with them.
  6. Promote our Services, business, and offerings, including by publishing advertising on our own platforms. We may use your information to model, segment, target, offer, market, and advertise our Services to you.
  7. Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  8. Notify you when Services updates are available and about changes to any products or services we offer or provide though them.
  9. In any other way we may describe when you provide the information.
  10. For any other purpose with your consent.
  11. The usage information we collect, whether connected to your personal data or not, helps us improve our Services and deliver a better and more personalized experience by enabling us to:
    1. Estimate our audience sizes and usage patterns.
    2. Store information about your preferences, allowing us to customize the Services according to your individual needs and interests.
    3. Speed up your searches.
    4. Recognize you when you return to our Services.
  12. We may also use your information to contact you about goods and services that may be of interest to you. If you do not want us to use your information in this way, please send your request to compliance@myaccessmedicalclinic.com. For more information, see Your Rights and Choices About Your Information.
  13. We use location information we collect to [COLLECTION PURPOSE FOR LOCATION DATA].


  • Newsletters, Emails and Texts to You

For clarity, if you provide a mobile number to receive information or promotional messages, you consent to receiving electronic communication by voice and  automated text messages from us. 

  1. You may opt out of receiving such messages at any time by modifying your communication preferences or by replying STOP to any text message from us. Message and data rates may apply. Consent to receive text messages is not required as a condition of purchasing any goods or services. Messages may be sent at various times on an ongoing basis and may come from Company directly and/or from third parties acting on our behalf.
  2. You may elect to receive electronic communications through a variety of methods, including by providing your email address or mobile number so that we can contact you with information such as test results or appointment reminders, or through general consents where you provide your contact information for correspondence related to our ongoing relationship with you as a healthcare provider.


  • Disclosure of Your Information

We may disclose aggregated information about our users without restriction, and we may disclose personal data that we collect or you provide as described in this privacy policy:

  1. To our subsidiaries and affiliates;
  2. To contractors, service providers, and other third parties we use to support our organization and who are bound by contractual obligations to keep personal data confidential and use it only for the purposes for which we disclose it to them;
  3. To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Access Medical Clinic ‘s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by Access Medical Clinic is among the assets transferred;
  4. To fulfill the purpose for which you provide it; 
  5. For any other purpose disclosed by us when you provide the information;
  6. With your consent;
  7. To comply with any court order, law, or legal process, including to respond to any government or regulatory request;
  8. To enforce or apply our Terms of Use [INSERT AS LINK TO TERMS OF USE] and other agreements, including for billing and collection purposes;
  9. If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of our organization, our patients or others;
  • Your Rights and Choices About Your Information

This section describes mechanisms you can use to control certain uses and disclosures of your information and rights you may have under state law, depending on where you live.

  • Advertising, Marketing, Cookies, and Other Tracking Technologies
    1. Cookies and Other Tracking Technologies. You can set your browser to refuse all or some browser cookies or other tracking technology, or to alert you when cookies or tracking technologies are being sent, as described above. For tracking technologies that cannot be controlled through browser settings, you can opt out by emailing your request to compliance@myaccessmedicalclinic.com. If you disable or refuse cookies or similar tracking technologies, some Services features may be inaccessible or not function properly.
    2. Promotions by the Company. If you do not wish to receive promotional communications from us about our own services, you can opt out by emailing your request to compliance@myaccessmedicalclinic.com.
    3. Targeted Advertising and Third-Party Disclosure. To learn more about interest-based advertisements and your opt-out rights and options, visit the Digital Advertising Alliance and the Network Advertising Initiative (NAI) websites (https://youradchoices.com/ and https://thenai.org/). You can also opt out of receiving targeted ads from members of the NAI on its website. If you do not want us to share your personal data with unaffiliated or non-agent third parties for advertising and marketing purposes, you can opt out by emailing your request to compliance@myaccessmedicalclinic.com. Please note that if you choose to opt out, you will continue to see ads, but they will not be based on your online activity. We do not control third parties’ collection or use of your information to serve interest-based advertising.
    4. Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal data with unaffiliated or non-agent third parties for advertising and marketing purposes, you can opt out by emailing your request to compliance@myaccessmedicalclinic.com We do not control third parties’ collection or use of your information to serve interest-based advertising. 


  • Location data choices

You can choose whether or not to allow the Services to collect and use real-time information about your device’s location through the device’s privacy settings. If you block the use of location information, some Services features may become inaccessible or not function properly.


  • Your State Privacy Rights

State privacy laws provide certain rights to individuals regarding their personal information. To the extent that information collected through this Site constitutes Protected Health Information (PHI) under HIPAA, that information may be exempt from certain state privacy law requirements, and your rights regarding such PHI are governed by our Notice of Privacy Practices. To the extent personal information collected through this Site is not PHI (such as website usage data, marketing preferences, and other non-health information), please note that state privacy rights are dependent on the applicable state law and if there is a healthcare exemption in that state. If you have a question regarding your state privacy rights please contact compliance@myaccessmedicalclinic.com. We will respond to your request in accordance with applicable law.


  • How We Protect Your Personal Data

We use commercially reasonable administrative, physical, and technical measures designed to protect your personal data from accidental loss or destruction and from unauthorized access, use, alteration, and disclosure. However, no website, mobile application, system, electronic storage, or online service is completely secure, and we cannot guarantee the security of your personal data transmitted to, through, using, or in connection with the Services. In particular, email, texts, and chats sent to or from the Services may not be secure, and you should carefully decide what information you send to us via such communications channels. Any transmission of personal data is at your own risk. The safety and security of your information also depends on you. You are responsible for taking steps to protect your personal data against unauthorized use, disclosure, and access. 


  • How We Retain Your Personal Data

We retain the categories of personal data described in this policy for as long as reasonably necessary to fulfill the purposes described, or as otherwise legally permitted or required, such as maintaining the Services, operating our organization, complying with legal obligations, resolving disputes, and ensuring safety, security, and fraud prevention. At the end of the applicable retention period, personal data will be securely deleted, destroyed, or deidentified.


  • Links to Portals and Third-Party Websites

The Site may provide links to portals that offer secure, private access for functions such as making payments or viewing your patient records. These portals may be operated by us or by our service providers, and are governed by separate privacy policies that may be presented to you when you access those portals.

The Site may include links to third-party websites as a resource. We do not have control over third-party websites, and those third-party websites do not operate under this Privacy Policy. We are not responsible for the content of those websites or the actions of any third parties operating or managing those websites. We encourage you to review the privacy policies of any third-party websites you choose to visit to understand how those websites collect, use, and share your information.


  • Changes to Our Privacy Policy

We may update this policy from time to time, and we will provide notice of any changes as required by law. The date this privacy policy was last updated is identified at the top of the page. We will notify you of changes to this policy by updating the “last updated” date and posting the updated policy on the Services. For material changes, we may provide additional notice such as by email or a prominent notice on the Services. We encourage you to check our Services periodically to review the current policy and any changes we have made.


  • Contact Information

To exercise your rights or ask questions or comment about this privacy policy or our privacy practices, contact us at: 

Via Mail:

Access Medical Clinic

4196 Hwy 62

Suite A

Hardy, AR 72542

Attention: Marketing

 

Via Phone:

870-856-2100

 

Via email:

compliance@myaccessmedicalclinic.com